Terms of service

Terms of Service

OVERVIEW

This website is operated by Mutya Collectives. Throughout the site, the terms "we," "us," and "our" refer to Mutya Collectives. By accessing our website and purchasing from us, you agree to be bound by these Terms of Service, along with any policies referenced on this website, including our Privacy Policy and Refund Policy.

These Terms apply to all visitors, customers, merchants, and users of our website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws.

Any misuse of this website, including attempting to interfere with its security or operation, may result in termination of your access.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that information you submit (excluding payment details) may be transferred over various networks. All payment information is securely encrypted during transmission.

You agree not to copy, reproduce, resell, or exploit any part of our website, products, or services without our written permission.

3. Product Information

We strive to ensure that all product descriptions, pricing, and images are as accurate as possible.

However:

Product colours may vary depending on your screen settings.
Product packaging may change from time to time without notice.
We reserve the right to correct any errors or inaccuracies at any time.

4. Pricing & Availability

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices and product availability may change without prior notice.

We reserve the right to discontinue any product or limit the quantity available for purchase.

5. Orders

We reserve the right to refuse, cancel, or limit any order at our discretion.

If your order is cancelled after payment has been received, a full refund will be issued using your original payment method.

You agree to provide accurate billing, shipping, and contact information when placing an order.

6. Shipping

Shipping times provided are estimates only.

While we work with reliable shipping providers, Mutya Collectives is not responsible for delays caused by:

Courier delays
Customs processing
Extreme weather
Natural disasters
Public holidays
Circumstances beyond our reasonable control

Please ensure your shipping address is correct before completing your purchase.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please refer to our Refund Policy for complete information regarding damaged, faulty, or incorrect items.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

Your use of third-party services is at your own risk.

9. User Comments & Feedback

If you submit reviews, comments, photos, or other content to us, you grant Mutya Collectives permission to use, reproduce, publish, or display that content for marketing or promotional purposes unless otherwise agreed.

You agree not to post unlawful, offensive, defamatory, or misleading content.

10. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

11. Accuracy of Information

Occasionally there may be typographical errors, pricing errors, or inaccuracies on our website.

We reserve the right to correct these errors and update information without prior notice.

12. Prohibited Uses

You agree not to use this website:

For any unlawful purpose
To violate any applicable laws or regulations
To infringe intellectual property rights
To distribute viruses or malicious software
To collect personal information from other users
To interfere with the operation or security of our website

Violation of these Terms may result in termination of access to our website.

13. Disclaimer & Limitation of Liability

All products and services are provided "as is" and "as available."

To the fullest extent permitted by Australian law, Mutya Collectives shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

14. Intellectual Property

All content on this website, including logos, product images, graphics, text, and designs, is the property of Mutya Collectives unless otherwise stated.

You may not reproduce or distribute any content without our written permission.