Refund policy

Refund & Exchange Policy

Last Updated: July 8, 2026

14-Day Return Policy

At Mutya Collectives, we are committed to providing our customers with premium-quality products and exceptional customer service. Every order is carefully inspected and packed before it leaves our facility.

Returns & Exchanges

We accept returns or exchanges only if:

  • The item arrives damaged during transit.
  • You receive an incorrect item.

Unfortunately, we are unable to accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect size, color, or product selection made during checkout
  • Products that have been used, worn, washed, or altered
  • Sale, clearance, or final sale items
  • Gift cards or personalized products

Eligibility

To be eligible for a return or exchange:

  • You must contact us within 14 days of receiving your order.
  • The item should be unused and, where possible, returned in its original packaging.
  • You must provide your order number together with clear photos of:
    • The damaged or incorrect item
    • The product packaging
    • The shipping label

Failure to provide sufficient information may delay the processing of your request.

How to Request a Return or Exchange

To submit a request:

  1. Contact our Customer Support team within 14 days of receiving your order.
  2. Include your order number and clear photographs of the damaged or incorrect item.
  3. Once your request has been reviewed and approved, we will provide further instructions, including return shipping details if a return is required.

Please do not return any items without first contacting us, as unauthorized returns may not be accepted.

Refunds

Where applicable, refunds will be processed after the returned item has been received and inspected.

If your claim is approved:

  • Your refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider and typically take several business days to appear.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Contact Us

If you have any questions or need assistance with a return or exchange, please contact our Customer Support team.

Mutya Collectives
Website: https://mutyacollectives.com
Email: mutyacollectives@gmail.com

We sincerely appreciate your trust and support. As a growing brand, we take great care in ensuring every order is packed with attention and delivered in excellent condition. If something isn’t right, we’ll do our best to make it right.