Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping with Mutya Collectives. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or product launches, processing times may be longer than usual. We appreciate your patience and understanding.

Shipping

We offer shipping to eligible domestic and international destinations.

Shipping rates and available delivery options are calculated at checkout based on your shipping address and selected shipping method.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched and may vary depending on your location.

Typical delivery estimates are:

• Domestic: 2–7 business days

• International: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Shipping Delays

Delivery times may occasionally be affected by circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Customs processing

• Carrier delays

• High shipping volumes

• Natural disasters or other unforeseen events

Mutya Collectives is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery

If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, or failure to collect the package, additional shipping charges may apply before the order can be reshipped.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other government fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping fees unless otherwise stated.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.

When submitting a claim, please include:

• Your order number

• A description of the issue

• Photos of the damaged package or product, if applicable

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Order Tracking

Tracking information will be provided once your order has been dispatched, where available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Mutya Collectives
Website: https://mutyacollectives.com
Email: mutyacollectives@gmail.com